Leading Change

Change sticks when leaders set the pace, create safety, and show visible wins. This topic turns big intentions into small, testable steps your team can adopt fast—without stalling delivery.

Leading change is the craft of turning intent into outcomes. In technical services, that means writing a clear "why now," sequencing work into small experiments, and proving value early so confidence grows. You’ll learn how to set a cadence that matches team capacity, remove friction, and make it safe to learn in public. We’ll cover coalition-building, decision rights, and the metrics that matter—cycle time, quality, adoption—so progress is visible and debates stay grounded. Through videos, prompts, exercises, and templates, you’ll practice planning pilots, running mini-QBRs, and embedding new behaviors in checklists, status updates, and handoffs. The goal: change that moves from initiative to identity.

my library units

If you'd like to contribute new units to the library, go to your dashboard under the "contribute to the library" tab. Complete the form for your unit, which could be an article, video, interview, prompt set, template or exercise. Choose up to two topics for each unit. Your contributions will show here under "my library units".

my group's library units

If you'd like to see your group contributing units to the library, encourage them to explore Twennie's topics and find ones they feel confident talking about. They can share within your group only, your organization only, or with the whole Twennie community.

my organization's library units

Organizations with a culture of learning are stronger and more successful. If you'd like to see your organization contributing units to the library, start by contributing yourself. Write articles and record videos on topics that interest you. If you have templates and exercises that have been useful to you in the past, share those, too. Your organization will follow your lead.

Twennie's library units

Unit Type Icon

VIDEO: Leading Change in a Technical Services Team

AUTHOR
Author Image
Twennie Founders

Change is difficult for people because of one nagging fear - the fear of failure. Many feel as if they've just settled into a routine in which they can be successful, and change makes things uncertain again. They might be asked to adapt again, and they're not always confident in their ability to do it. This video explains why change is so difficult and how leaders can set the tone for change in a way that inspires and strengthens people, rather than building on their anxiety.

login required