Leading Change

Change sticks when leaders set the pace, create safety, and show visible wins. This topic turns big intentions into small, testable steps your team can adopt fast—without stalling delivery.

Leading change is the craft of turning intent into outcomes. In technical services, that means writing a clear "why now," sequencing work into small experiments, and proving value early so confidence grows. You’ll learn how to set a cadence that matches team capacity, remove friction, and make it safe to learn in public. We’ll cover coalition-building, decision rights, and the metrics that matter—cycle time, quality, adoption—so progress is visible and debates stay grounded. Through videos, prompts, exercises, and templates, you’ll practice planning pilots, running mini-QBRs, and embedding new behaviors in checklists, status updates, and handoffs. The goal: change that moves from initiative to identity.

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VIDEO: Leading Change in a Technical Services Team